This Job Aid was created to supplement an e-Learning course that shows concierge staff how to follow a process in making a reservation or appointment for guests.  This Job Aid includes the 5 steps to follow starting with the greeting and ending with a final confirmation to the guest.

Tools Used:  Canva

Additional Deliverables:

Concierge Training e-Learning Course

Concierge Training Design Document

Concierge Training Storyboard